A wicker basket with plant tags inside, a small potted succulent, a white coffee mug, a pair of reading glasses, and a floral art piece on a wooden table in natural light.

Frequently Asked Questions

You were wondering?

  • Due to the nature of greeting cards, gift boxes, and perishable or consumable items such as chocolate, sweets, beverage products, and bath & body products, these items are final sale and cannot be returned or exchanged.

    All other items may be returned within 14 days of delivery, provided they are unused, in their original condition, and in their original packaging.

    If there are any issues with your order, or you’d like to start a return, please submit a Return Request Form within 14 days of delivery.

    For our full return policy, please click here.

  • Currently, we only ship within the United States, but we hope to expand to more locations in the future! 💌

  • We’re sorry if there was an issue with your order! If your items are damaged, defective, or incorrect, please submit a return request within 14 days of delivery.

    Please include a photo and a brief description of the issue; this helps us resolve your request as quickly and easily as possible.

    We’ll work with you to replace the item or issue a refund.

  • USPS Ground typically takes 2-5 business days to deliver, depending on the destination. Please note that delivery times may vary based on distance, and we have no control over any delays caused by the courier. Shipping times exclude holidays and weekends.

    For our complete shipping policy, please click here.

  • All USPS shipments include tracking. Once your order ships, you’ll receive a tracking number by email. If you don’t see the email in your inbox, please check your spam or junk folder.

    Still can’t find it? Contact us at info@withlovesally.com.

  • Orders are processed quickly, usually within 1–2 business days. If you need to change or cancel your order, please contact us here as soon as possible. While we’ll do our best to accommodate requests, we cannot guarantee that changes or cancellations can be fulfilled.

    All processing and delivery times are estimates.

  • We primarily operate online, with select products available at local stores.

    Visit our Stockists page to find a retailer near you.

  • A portion of every sale goes toward supporting single-parent families and related initiatives. Your purchase helps us give back and make a positive impact in our community and the surrounding areas!

    Want to get involved beyond your purchase? To learn more about how you can help, visit our Story page and explore the It Takes a Village section.

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A display stand with various greeting cards and a decorative frame with rhinestones on a white table.
A table with a bottle of wine, a mug, a framed black and white photograph of a woman, a small clock, and several condolence cards, with a cat standing behind the items.